Inspire fundraisers
Join us for an event that delves into the challenges of inspiring, engaging, and involving the individuals who interact with our donors.
Six 30-minute sessions including live Q&As.
Tuesday, November 19, 2024

10:00–13:00 CET

Session recordings available on demand after the live event
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Event Topic

By exploring various dialogue fundraising techniques, we aim to optimize conversations and ensure meaningful connections with donors.

Through insightful talks and real-life examples, we will discover strategies to maximize the quality of interactions, recruit and motivate the best fundraisers, and foster long-term relationships.

This event is relevant for charities with both in-house and outsourced teams.

Join us to learn how to have the best conversations in fundraising and achieve impactful results.

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Programme

Celebrating Telephone Fundraising

Date: January 29 - January 30, 2025

Venue: CIVITA, Rome

Civita Terrazza Rome

Join us in the heart of Rome for the inaugural Celebrating Telephone Fundraising event, a unique opportunity to connect, collaborate, and innovate within the telephone fundraising sector. Over two inspiring days, participants will engage with thought leaders and peers to explore global trends, ethical challenges, and best practices in telephone fundraising. This event emphasizes the power of sharing experiences and insights to foster growth and enhance fundraising strategies.

With a dynamic program featuring keynote speakers, panel discussions, and facilitated learning sessions, attendees will leave equipped with actionable strategies and a renewed passion for integrating telephone fundraising into their overall fundraising mix. Conclude your experience with an unforgettable Italian party filled with music and dance, celebrating the connections made and ideas shared.

Key Features

  • Networking opportunities focused on collaboration and inspiration
  • Insights into global trends and ethical considerations in telephone fundraising
  • Facilitated learning sessions for organic discussions on challenges and solutions
  • Open speaker hour allowing participants to share their expertise
  • A vibrant celebration to conclude the event

This event is not just a conference; it’s a movement towards enhancing the impact of telephone fundraising. Don’t miss this chance to be part of a transformative experience!

Speakers

Day 1: Arrival and Networking

  • Afternoon (14:00 - 18:00): Arrival and Registration
  • Networking Session (14:00 - 15:30): "Inspiration Through Sharing: The Power of Collaboration in Telephone Fundraising"
    An interactive session that emphasizes the importance of sharing experiences and insights to foster growth in the telephone fundraising sector. Participants will engage in discussions about their successes, challenges, and innovative practices.
  • Break (15:30 - 16:00)
  • Keynote Speaker (16:00 - 17:00): "Global Trends in Telephone Fundraising"
    An exploration of the latest trends shaping telephone fundraising worldwide, including technological advancements and shifts in donor behavior.
  • Panel Discussion (17:00 - 18:00): "Major Challenges Ahead: Ethics and Best Practices in Telephone Fundraising"
    A discussion on ethical considerations, regulatory challenges, and maintaining donor trust in a rapidly evolving landscape.
  • Dinner (19:00 onwards): Free choice of relaxed dinner at local restaurants

Day 2: Keynotes, Panels, and Facilitated Learning

  • Morning Session (09:00 - 12:30)
    • Keynote Speaker (09:00 - 09:45): "Building the Case for Telephone Fundraising"
      Highlighting the strategic advantages of incorporating telephone fundraising into an organization’s overall fundraising mix.
    • Panel Discussion (09:45 - 10:30): "Integrating Omnichannel Approaches in Fundraising"
      Exploring how to effectively combine telephone outreach with digital strategies to enhance donor engagement.
  • Break (10:30 - 11:00)
  • Facilitated Learning Session (11:00 - 12:30)
    A loose structure where participants can share their experiences and insights on various topics related to telephone fundraising. This session will encourage open dialogue and collaboration among attendees, allowing for organic discussions on challenges faced and solutions found.
  • Lunch Break (12:30 - 13:30)
  • Afternoon Session (13:30 - 16:00)
    • Open Speaker Hour (13:30 - 14:30)
      During the networking session on Day 1, participants will have the opportunity to suggest topics or share their expertise. Four speakers will be selected to present short talks based on the interests expressed during the first day’s discussions.
    • Keynote Speaker (14:30 - 15:15): "Innovations in Telephone Fundraising"
      Showcasing new technologies and methodologies that can enhance the effectiveness of telephone fundraising efforts.
    • Panel Discussion (15:15 - 16:00): "Global Perspectives on Telephone Fundraising"
      Featuring insights from organizations around the world on successful strategies and lessons learned.

Evening Celebration

  • Italian Party (19:00 onwards)
    Music and dance to celebrate the achievements of the event.

Key Themes Addressed

  • Global trends in telephone fundraising
  • Major challenges such as ethics and best practices
  • The importance of collaboration and sharing within the sector

This program is designed to inspire collaboration, drive innovation, and address critical challenges within the telephone fundraising sector while highlighting its essential role in a comprehensive fundraising strategy.

The inclusion of facilitated learning sessions allows for a more dynamic exchange of ideas among participants.

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Sessions

A Brief History of Everything ... Telephone Fundraising in Europe

Session

1

In this captivating session, world-renowned speaker Daryl Upsall takes us on a journey through the evolution of telephone fundraising in Europe. Daryl will explore how this powerful fundraising method began and how it has transformed over the years.
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Attendees will gain insights into:

  • The origins and development of telephone fundraising in Europe
  • Current best practices and innovative techniques in phone-based donor engagement
  • The unique advantages of telephone fundraising in building strong donor relationships
  • Strategies for maximizing fundraising potential through phone campaigns

Daryl will share his expertise on why the telephone remains a crucial tool for connecting with donors and supporting worthy causes. This session promises to inspire fundraisers with new ideas and reinvigorate their approach to telephone-based fundraising strategies.

Daryl Upsall
Daryl Upsall International
Meet Daryl

The Art of Inspiring Fundraisers: Maximizing Donor Engagement

Session

2

Join Max Jakob, Managing Director of Formunauts, as he delves into the crucial aspects of empowering fundraisers to excel in donor interactions.
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In this insightful session, Maxwill draw from years of experience in the fundraising industry, Max will provide valuable insights into creating a positive and productive fundraising culture. Attendees will learn how to nurture their fundraising teams, leading to improved donor relationships and increased campaign success. This session is perfect for fundraising managers and organizations looking to elevate their team's performance and donor engagement strategies.

Max Jakob
Formunauts
Meet Max

KPIs in Fundraising: Balancing Expectations and Human Potential

Session

3

In this inspiring session, we'll explore the delicate balance between organizational goals and the human element in telemarketing fundraising.
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Drawing from years of experience in call center management, we'll dive into strategies for setting realistic KPIs that motivate teams while respecting human limitations. Participants will gain insights on fostering a healthy work environment, enhancing donor experiences, and achieving sustainable fundraising success. Join us to learn how aligning expectations with human potential can lead to more effective, enjoyable, and impactful fundraising campaigns.

Amy-Jane Meerman
The Crew
Meet Amy-Jane

Nurturing Fundraising Talent: Building a Sustainable Future for Telephone Fundraisers

Session

4

Join Simon Scriver, community building expert at Fundraising Everywhere, as he explores the future of motivating, training, and inspiring telephone fundraisers.
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With his passion for front-line fundraisers, Simon will delve into strategies for creating an environment where fundraisers not only excel but also commit to long-term careers in the sector.

Simon will share insights on how sustained employment in fundraising leads to greater expertise and success, ultimately benefiting both the individuals and the causes they serve. This session is a must-attend for anyone looking to elevate the status of fundraising careers and create a thriving, sustainable future for telephone fundraisers.

Simon Scriver
Fundraising Everywhere
Meet Simon

Building Global Capacity in Acquisition Channels: A Dual Perspective on F2F and Telemarketing

Session

5

Based on our experiences in recruitment, training, and overcoming common challenges, we’ll discuss how SOSCV equips teams to perform effectively across various markets.
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I’ll share insights into managing acquisition channels globally and explore how synergies between F2F and TM can drive impactful fundraising results.

Filipa Morais Santos
SOS Children's Villages International
Meet Filipa

Future Forward: A Panel on Elevating Telephone Fundraising

Session

6

Join our inspiring panel discussion on the future of engaging and developing front-line telephone fundraisers.
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We'll explore innovative approaches to employment, motivation, and training, envisioning new horizons for our industry. This collaborative session invites attendees to dream big and contribute ideas for elevating telephone fundraising. Together, we'll chart a course for a more dynamic and impactful future in our field.

Jacob Møllemose
Impact Talks
Meet Jacob
May-Elén Vinaskei
The Norwegian Air Ambulance Foundation
Meet May-Elén
Holger Menze
Spenden Manufaktur GmbH
Meet Holger

Call for Speakers

Do you want to join us as a speaker at the Telephone Tuesday events?

Do you have an interesting case to share, a novel approach to dialogues with donors – or a groundbreaking reflection that will enrich your fellow fundraisers – please fill out the following form.

Telemarketing Tuesday is a virtual event, sharing new ideas, best practices and inspiring case studies. 

We will help you produce a pre-recorded speaker session of 10–15 minutes, which will be followed up by live Q&A sessions for the viewers to connect and reflect with you on the topic. 

We will be paying our speakers for their time, to give everybody the opportunity to join – this also shows that we appreciate your time.

Call for Speakers

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Single

EUR 125
Access to a single event for one person
Session recordings available online
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Telephone fundraising celebrates the art of talking with your donors instead of about them.

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Holger Menze

Spenden Manufaktur GmbH
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We as a sector dont have the investments that other sectors have, but we have the desire to share and grow – this is one of our competitive advantages.

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Jacob Møllemose

Impact Talks
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